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The original item was published from 2/1/2018 10:47:47 AM to 2/23/2018 12:00:02 AM.

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Posted on: February 1, 2018

[ARCHIVED] Riverside Police-Scam Alert

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Riverside Police Warns of New Twist on Microsoft Tech Support Scam.

Riverside Police is warning residents about a new twist on a technical support scam in which people pose as representatives from Microsoft. The scammers are taking the scheme a step further this time. See below for a detailed outline of their process:

The scammer calls the consumer, posing as a Microsoft representative, to tell them something is wrong with their computer but fixable through a payment of a few hundred dollars.

The scammer obtains personal account information to charge the victim’s credit card (sometimes repeatedly) for its “computer repair.”

The scammer then calls back a few weeks later saying, “Unfortunately, the attempted repair was unsuccessful.”

As a courtesy, the scammer offers to refund the amount the consumer paid, and he/she asks the consumer to provide bank information to deposit the money directly into their account.

The scammer then “mistakenly” sends $3,000 instead of $300 to the account and asks the consumer to wire back the $2,700 overpayment.

Because the money was transferred right into the consumer’s account, the scheme creates a false sense of safety, and the consumer wires the excess funds right back.

It isn’t until later that the consumer, now victim, finds out where the $3,000 payment came from in the first place—their own credit card from the original phone call which was used to get a $3,000 cash advance.

To avoid scams like these, remember these tips:

Microsoft will never call you for this reason. So if you get such a phone call, hang up immediately.

If you get a call or message and you’re still in doubt, you should contact Microsoft’s Answer Desk directly at 1-800-426-9400.

Never give out your financial or personal information to a caller, regardless of who they claim to be.

Don’t click on pop-up windows; they may download malware onto your computer.

Do not call toll-free numbers that appear on pop-up windows.

Microsoft Safety Information
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