General Information

Registration Options

The Riverside Parks and Recreation Department accepts registration by way of the following:

For your convenience we offer online through WebTrac! No added fees.
In-Person at RPRD located at 43 E. Quincy St. All checks will need to be made out to the Village of Riverside. Cash can be accepted only if it is exact. If you are paying with credit card, you will be directed to our kiosk, which is the same format as online registration

We do not take registrations by phone or fax.

Communication

At times, the RPRD will need to contact participants prior to, during or after a program. Please ensure that your cell phone, home phone and email address is updated and accurate at time of each and every registration.

Proof of Residency

Proof of Residency is required to secure resident rates. Registrants may be asked to provide photo identification and a current utility bill. Nothing hurts a good program more than late registrations. Please register early for all applicable programs. All programs are based on a minimum number of participants and will be canceled if that minimum is not met a week before the class start date.

Refund Policy
The Riverside Recreation Department reserves the right to cancel any program or class where there is insufficient enrollment. Every effort will be made to allow the class to remain available.
If class is cancelled, he participant will be notified through an email and/or call from the Recreation Department. In which at that point a refund will be provided to the participant. In certain instances you may have the option to apply your refund as a household credit for future programs.
If the participant cancels due to contractual agreements with some instructors, refunds for specialized classes may not be always available. If a participants cancels a program 3 days before it start she or she may receive his or her full refund less $5 for a cancellation fee. A 75% refund less a $5 cancellation fee if the Recreation Department is notified after the first class. No refund will be granted once the 2nd class begins. After a program has begun, and the participant wishes to drop out of the class, the recreation office must be notified after the first class meeting. A refund for 75% of the class fee, minus a five-dollar service charge will be issued to the participant.
No refunds will be issued after the second meeting of a class except for medical reasons. A physician’s note may be requested at this time.

Programs / Facilities

The policies, procedures, requirements, programs, fees and facility availability contained in this brochure represent the Department's programs and policies at the time of brochure publication. At times, changes in the programs and policies are necessary or desirable after said brochure is published, but prior to program commencement or facility operation. In order to provide the best services, programs and facilities to the public, the Department reserves the right to add to, change, modify or delete any programs and/or policies after they have been published. The department will make a reasonable effort to give prompt public notice of any material changes in the programs and policies, but such notice cannot be assured. We apologize for any inconvenience this may cause. Your understanding and cooperation is appreciated.

Inclement Weather

In the case of inclement weather, the RPRD will make all attempts to contact participants in a timely manner. The means of contact will be program-specific. Participants may be reached by phone or email directly from the Department or instructor/coach. Some programs will use Nixle as the main form of communication. Registrants can get more information from their instructors/coaches.

Park Policies

Please note there is absolutely no smoking, drug or alcohol use allowed on any park grounds. Please follow all other Village Ordinances and refer to park-specific signage for additional policies.

General Program Guidelines

Only those registered for the program are allowed to be in program area and partake in activity. In all Parent/Child programs, only the registered child will be permitted to attend the class with a participating guardian. Other guidelines will be explained by coach/instructor.

Gift Certificates

The Riverside Parks and Recreation Department has gift certificates available for purchase in various denominations. Please contact the department for more information.

Program / Activity Waiver

By registering for and participating in any program/activity within this brochure, or by registering your minor child/ward for participation in said programs/activities, you are waiving your rights and/or the rights of your minor child/ward to all claims for injuries you or your minor child/ward might sustain arising out of this program/activity, and you agree to indemnify, hold harmless and defend the Village of Riverside for any claims arising out of participation in the programs. In the event of any emergency, I authorize the public entity to secure from any licensed hospital, physician, and/or medical personnel any treatment deemed reasonable and necessary for my own or my minor child's immediate care and agree that I will be responsible for payment of any and all medical services rendered. In addition, I understand that any photos or video taken by Village of Riverside employees during Village of Riverside programs/activities become the property of the Village of Riverside and may be used for marketing purposes.

¿Les interesan nuestros programas? ¿Tienen preguntas? ¡Nosotros podemos ayudar! Por favor dejen un mensaje con sus preguntas y les llamaremos con la información. ¡Nos alegramos de ayudar!