The Villages of Riverside, Brookfield, McCook and North Riverside are pleased to announce the opening of the West Central Consolidated Communications dispatch center (WC3) on Tuesday, May 8, 2018.
The new state-of-the-art consolidated dispatch center is a coordinated effort between all four villages and will be housed at the North Riverside Police Department, 2359 South Des Plaines Avenue in North Riverside.
The consolidation of dispatch services will provide for enhanced police, fire and medical dispatch in a cost effective manner. The current dispatchers serving each of the communities will transfer to WC3 and continue to provide the high-quality, professional service that our residents have come to expect.
Since the Village of Riverside's Police Department dispatch operations will move to WC3, the Police Department's lobby will no longer be open 24 hours. The Police Department will remain open Monday through Friday from 8:00 a.m. to 5:00 p.m., and be closed weekends and holidays. A wall-mounted intercom system will provide a direct connection to WC3 in the new Police Department lobby vestibule. The intercom system can be used 24 hours a day for assistance for police inquiries or for 911 emergencies. Surveillance cameras have been installed throughout the outside of the police facility and the lobby. Additionally, an emergency locking system was installed in the vestibule, should a resident need a safe, secure location to wait for an officer’s assistance.
Once WC3 opens, all 911 emergency calls will be routed directly to WC3 and the dispatcher taking the call will dispatch to the appropriate emergency services. Residents may still call the Police Department for non-emergencies at 708-447-2127 (8 AM to 5 PM M-F). This includes general police service questions. The Fire Department non-emergency line at 708‑447‑2123 will also remain available for general fire service questions. Use 911 for all emergencies.
Questions from Riverside residents regarding the consolidated dispatch center may be directed to Police Chief Thomas Weitzel or Fire Chief Matthew Buckley.
Receive emergency alerts by signing up for the Riverside Alert System. This system will be used to provide critical information quickly in a variety of situations, such as unexpected road closures, missing persons, evacuations of buildings or neighborhoods, as well as community events and other news.